Help

  • How do I make a purchase?

    Making a purchase is easy. Just follow these simple steps:

    Browse though our shop.

    Click on an image to access the individual item's product page where you will be given information on the garment and sizing.

    Add merchandise to your shopping bag by clicking on the 'ADD TO BASKET' button near the desired item.

    Review the items you have chosen.

    Resume shopping after viewing your selections, click the 'Continue shopping' button.

    Proceed to 'Checkout' to finalise your purchases and follow the instructions.

  • Will my payment be secure?

    Lanky Bird uses PayPal Secure Payment to process all transactions. PayPal is one of the most popular and safest credit card processing systems available, trusted by over 200 Million People around the World! If you would like to find out more about paypal visit paypal.com.

    When a person follows the "Checkout" to purchase something from the Lanky Bird website, PayPal seamlessly handles all payment processing.

    Payment is provided by PayPal, Mastercard, Visa, American Express, Discover and Maestro. Lanky Bird does not store any customer credit card information.

  • What payment methods can I use?

    Payment is provided by PayPal, Mastercard, Visa, American Express, Discover and Maestro..

  • Can I send to multiple addresses?

    As you are making your purchase you will be asked to select a shipping address for your order, this can be different to your account address. However you will need to complete separate orders for different addresses.

  • Can I send a gift?

    All Lanky Bird garments are despatched beautifully wrapped in layers of white tissue paper and secured with bespoke Lanky Bird ribbon. For gift purchases, Lanky Bird will include a gift card bearing your personal message at no extra cost.

    If you want the gift sent direct please ensure you change the delivery address in Shipping Information to the recipient's address before proceeding to credit card details in the order process, BUT... keep your email address as the point of contact - that way email correspondence will go to you. If you want to deliver your Lanky Bird gifts yourself, simply have the gifts delivered to your home or office, and remove the outer packaging. All the wrapping will be done for you.

  • How do I know it will fit?

    We strongly recommend that you send us your measurements so we can select the best size for you. Lanky sizes are based on the sizing guide.

  • Is my package insured?

    All Lanky goods are insured against theft and accidental damage during transit from Lanky Bird to the delivery address at no cost to the customer. Once goods have been delivered the merchandise is no longer covered by insurance.

  • How do I return/exchange an item?

    Please read with care our policy for exchanging and refunding goods, then you may send the garment/s in their original packaging to the return address as stated on the website. Remember your receipt or certificate of posting is your proof if your parcel goes astray - so keep it somewhere safe until you have been refunded.

  • How do I know if an item is in stock?

    All items are in stock unless the words SOLD OUT appear on the product description.

  • How will I know you have received my order?

    After you place your order, you will receive an email confirming that your order has been received. This will occur once your payment has been approved.

  • How soon will I get my order?

    Once you have received confirmation of your order (this is sent by email once payment has been approved and delivery/billing addresses have been verified), goods will be dispatched by Royal Mail within the UK or airmail packet post for other destinations. Please allow 1-3 working days for delivery within the UK, and 3-5 working days worldwide.

    We aim to deliver your goods as soon as possible - however we are not liable if delivery cannot be made within the estimated times. Please note goods ordered on a Friday, Saturday, Sunday or during a Bank Holiday weekend may take a little longer.

    If you are not in when the courier delivers your parcel, a card will be put through your door explaining what action is to be taken.

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NEWS & INSPIRATION

STOCK CLEARANCE

AMAZING PRICES…..Once it's gone it's gone.

SIZING GUIDE

Use the sizing guide to help you select your perfect fit

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CUSTOMER COMMENTS

“After all these years - a shirt that fits!! Thank you so much, please make more clothes. Will you be making any mini skirts, as a tall person I can never find a mini or short skirt that isnt indecent. Anyway, thought i'd ask... :) Thanks again. …”
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