Terms & Conditions

These terms and conditions set out the basis on which you can use our website and place orders for items from Lanky Bird. By ordering goods from Lanky Bird you are deemed to have understood and accepted these terms. The supplier of the goods featured is:

Lanky Bird Ltd
The Granary
Norwich NR13 5AP
Registered in England and Wales No: 5512877 VAT number 864 6033 19

You may contact us at this address or by email to enquiries@lankybird.com or phone us on 01603 713890. Telephone calls to and from Lanky Bird may be recorded or monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by email, mail or telephone with relevant offers.

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax. The correct price will be shown on your delivery note. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within fourteen days and is in new condition. See Returns section, for details. All prices shown are cash prices in sterling. You may use the currency converter on each shop page which will provide a general idea of updated conversion rates. We reserve the right to accept or reject orders.

All orders for products are subject to availability.

We aim to deliver your goods as soon as possible - however we are not liable if delivery cannot be made within the estimated times. Please note goods ordered on a Friday, Saturday, Sunday or during a Bank Holiday weekend may take a little longer. If you are not in when the courier delivers your parcel, a card will be put through your door explaining what action is to be taken. Delivery charges may change, but will always be shown at time of purchase.

Returns and Exchanges
If you are not completely satisfied with any garment purchased from Lanky Bird we will replace or refund an item, provided it is returned to us unused and in its original packaging within 14 days of delivery. Returns received outside this time frame are accepted at the discretion of Lanky Bird.

Please note: we do not currently offer a free returns service. We can only exchange an item for the same item in a different size, subject to availability. Exchanged items will be dispatched after the returned goods have been received and undergone a quality control check.

Lanky Bird will not accept returns for faulty items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customer should notify us (by phone or email) on the same day if they wish to return. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

All refunds to you will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned garments will be credited to the original purchaser's credit card, excluding shipping charges. As previously stated, we will not be responsible for international customs duties and sales taxes for shipments outside the European Community (EU).

Taxes and Duties
For all UK and EU customers, VAT will be charged at current UK rate as at day of purchase. For customers outside the EU (including Jersey and Guernsey) no VAT is charged. However due to additional administration and handling costs, the prices shown remain the same. Where local taxes and customs duties apply, these are the customer's responsibility.

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“Wow! What a beautiful coat! Almost too beautiful to wear in the winter, I feel like I need to protect it from the wind and rain, rather than it protecting me. Am totally smitten, gorgeous cashmere and such sturdy, feel-good buttons! I even got an audible (and genuine) "oooo" from my usually disinterested husband. A beautiful coat to treasure, such exceptional quality, website simply does not do the coat justice. And just to add; wonderful customer service and fast delivery...I cannot gush enough about how…”
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